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Contact Us

We've found most questions can be answered or solved without contacting our team. 

Where’s my package:

It's challenging running a small brand right now and things are a bit backed up on our end. Due to social distancing we only have 1 person in the warehouse right now to process, pack and ship orders. Rest assured, we’re working hard to deliver your order as soon as possible, while caring for the health and safety of our small crew. We expect most orders to ship in 24-48 hours. Your tracking link will update as soon as your package is picked up by USPS. Don't worry you didn't make a mistake, we have your order, and we're taking care of it as fast as we can. Thanks again for having patience with us during these times and supporting our brand.

Where's my order confirmation?

Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you fat fingered it and misspelled it. If you still can't find it, please email us at support@themedsquad.com with (Order #, No Confirmation Email) please allow our team 1-2 business days to respond.

Wrong item delivered or missing item(s):

If we sent you the wrong order or forgot to put items in your order, please email support@themedsquad.com with pictures of the packing slip and item. We will send the correct order out to you after confirming.

Did you enter the wrong shipping address at checkout? 

If you made a mistake, please email us with subject line (Order number, shipping address) and include the correct address in the body of your email. 

Tracking number says my package was delivered?

It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with USPS:

USPS: https://www.usps.com/help/missing-mail.htm

How to start a Return:

Please reach out via email if you have an issue with your order. 

What is the status of my Return:

If you have already gone through our return process, please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.

If you read through our FAQ's and still need help or have a question please send an email to:

support@themedsquad.com

(please include a subject line)